• Text us: 646-494-9756. This is not a crisis or emergency line - we may take up to 48 hours to respond. If this is an emergency, please dial 911. If you require immediate crisis support, please contact 988.
  • Email us: contact@reachoutny.com
  • Available Hours: Mon - Fri 8:00 am - 8:00 pm
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You can reach out to us anytime for free and confidential support by emailing us at contact@reachoutny.com

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Need someone to listen?

You can text 646-494-9756 to schedule free and confidential support within our working hours. This is not an emergency or crisis line, if this is an emergency please dial 911 or if you require immediate crisis support text or call 988.

Reach Out NY prioritizes your privacy and confidentiality; standard text messaging is not HIPAA compliant. For HIPAA-compliant communication please use the Contact Us form.

Text us

By texting, you agree to receive informational messages from Reach Out NY. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at contact@reachoutny.com. You can opt out at any time by replying STOP. See the Messaging Terms and Conditions and Privacy Policy below.

Looking for support?

We're here for you

Reach Out NY is a free and confidential support service for New York residents. When you reach out, you’ll be connected to New York-based counselors that have been supporting New Yorkers for over 20 years.

You are not alone.

Contact us

Reach Out NY staff are available between the hours of 8 a.m. to 8 p.m. Monday – Friday (with the exception of federal holidays). We are not always able to respond immediately, but we will get back to you as quickly as we can within these hours.

If you’re reaching out to us outside of these hours, we will get back to you within 24 – 48 hours of our working hours resuming.

If this is an emergency and you need immediate support, please dial 911. If you are having thoughts of harming yourself, please dial 988 for the national Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.

Emergency?

CALL 911

Harmful thoughts?

CALL 988

Messaging Terms & Conditions:

You agree to receive informational messages from Reach Out NY. Message frequency varies. Message and data rates may apply. For help, email us at contact@reachoutny.com. You can opt out at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected:

  • We may collect information, such as name, phone number, and email address, to contact you.

Use of information collected:

  • We may use the information we collect to perform the services requested.

Sharing of information collected:

  • If there is an immediate threat to life, we will share information we collect with relevant authorities. We do not share, sell, rent, or trade any information provided to third parties for promotional purposes.
  • You understand that the messaging frequency may vary. Messaging & data rates may apply.
  • Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want to be removed from our contact list you can contact us by our email address contact@reachoutny.com.

Thank you

Thank you so much for reaching out. We know that it can be difficult to ask for support.

We will get back to you within our working hours, as soon as possible. We will respond via the email address you provided.

If this is an emergency, please dial 911 for law enforcement or 988 for the Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.